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Insights for modern clinics

Practical guides, webinars and ideas on patient communication, clinic operations and AI in healthcare, from the Heron team.

ArticleOct 21, 2026

AI Scribes Gave Your GPs Time Back. Who’s Helping Your Front Desk?

 WebinarJun 3, 2026

The Silent Exit: Key takeaways from our webinar

 WebinarMay 4, 2026

Is Your Clinic's Data as Safe as You Think? Key Takeaways from Our Security Webinar

 ArticleApr 16, 2026

What Clinics Actually Need From Automated Phone Answering (And What AI Receptionists Get Wrong)

 WebinarApr 13, 2026

Watch: How Clinics Handle Patient Inquiries With Heron + Medtech Evolution PMS Integration [Webinar]

 ArticleMar 24, 2026

How a NZ Specialist Clinic Stopped Missing Patients After Hours

 ArticleMar 19, 2026

SOC 2 Compliance for Healthcare Software: What Clinics Need to Know

 ArticleJan 27, 2026

How a Small Auckland GP Clinic Serves 3,600 Patients in Two Languages, Without Extra Staff

 ArticleJan 26, 2026

How One NZ GP Clinic Cut Hold Times by 69%, Without Adding Staff

 ArticleAug 13, 2025

What Modern Patients Expect From Clinics in 2025 — And How to Deliver It

 ArticleMay 21, 2025

From First Contact to Follow-Up: How AI is Transforming the Entire Patient Journey

 ArticleApr 13, 2025

Conversational AI for Clinics: Use Cases & Real-World Benefits in Australia & New Zealand

 ArticleMar 6, 2025

Why Health Clinics Need AI Answering Services

 ArticleFeb 5, 2025

The Hidden Costs of Missed Calls

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