Have a question about the product, pricing, availability, or just want to learn more about Heron? Get in touch!
Heron seamlessly handles inbound inquiries about your practice across channels. It can reply via email, whatsapp, SMS and phone call. It will write down summary of the call, schedule appointments and handle reschedule's for your practice.
All calls are handled using end-to-end encrypted media, and transcriptions are stored securely in a HIPAA, GDPR, and SOC 2-compliant cloud environment, ensuring industry-leading data protection and privacy.
Whether you have a local on-premise phone system (PBX) or a cloud hosted solution you can easily connect via industry standard SIP trunk connections. This is built in our setup process.
Yes, Heron works 24/7 across all of the channels you select for patient comms. It can also transfer emergency calls to another number or national emergency if needed.
Heron scans your practice website to understand more about your services. You can also customize it further with customizable prompts, extra documents and personalized rules.
Yes, Heron sounds just like a human when speaking over the phone or via written text. But you can also customize Heron's voice and personality in your own Settings to match your practice.
No. Heron is not considered a medical staff member. It will handle general inquiries, appointment reminders, information collection, and other operational tasks. But it will always flag the conversation to a staff member when needed.
If you go beyond the monthly or annual allowances in your Essential, Plus, or Premier plan, you incur overage fees for each additional call, WhatsApp AI chat, email AI handling, or SMS. Below are the overage rates for each plan:
These fees appear on your next invoice once you exceed your plan’s included usage. Monitoring your usage regularly and considering a plan upgrade if you consistently reach the limit can help you avoid additional charges.
Book a demo and see Heron answer your patients, book straight into your PMS, and hand your team only what needs a human.