Live Demo
Live Demo
One platform for every patient conversation.
From first call to follow-up, Heron brings your clinic's entire patient workflow together in one place.
HOW IT WORKS
HOW IT WORKS
HOW IT WORKS
HOW IT WORKS
One unified inbox for your whole team.
Healthcare is human, but admin never stops. Heron supports your staff by consolidating patient communication into one clear, manageable workflow.
FEATURE
Never miss another patient inquiry
Heron captures every call and request — booking appointments and structuring patient details for your team. Always on, fully integrated, and never leaving patients on hold.
FEATURE
Never miss another patient inquiry
Heron captures every call and request — booking appointments and structuring patient details for your team. Always on, fully integrated, and never leaving patients on hold.
FEATURE
Never miss another patient inquiry
Heron captures every call and request — booking appointments and structuring patient details for your team. Always on, fully integrated, and never leaving patients on hold.
FEATURE
Never miss another patient inquiry
Heron captures every call and request — booking appointments and structuring patient details for your team. Always on, fully integrated, and never leaving patients on hold.
FEATURE
One unified inbox for everything
Heron brings patient calls, messages, and follow-ups into an unified inbox. Your team can assign, track, and resolve requests in one place — no more lost notes or scattered tools.
FEATURE
One unified inbox for everything
Heron brings patient calls, messages, and follow-ups into an unified inbox. Your team can assign, track, and resolve requests in one place — no more lost notes or scattered tools.
FEATURE
One unified inbox for everything
Heron brings patient calls, messages, and follow-ups into an unified inbox. Your team can assign, track, and resolve requests in one place — no more lost notes or scattered tools.
FEATURE
One unified inbox for everything
Heron brings patient calls, messages, and follow-ups into an unified inbox. Your team can assign, track, and resolve requests in one place — no more lost notes or scattered tools.
FEATURE
Give your team their day back
By capturing, organizing, and routing every inquiry automatically, Heron reduces repetitive admin work. Your team stays focused on patients — not chasing voicemails or switching systems.
FEATURE
Give your team their day back
By capturing, organizing, and routing every inquiry automatically, Heron reduces repetitive admin work. Your team stays focused on patients — not chasing voicemails or switching systems.
FEATURE
Give your team their day back
By capturing, organizing, and routing every inquiry automatically, Heron reduces repetitive admin work. Your team stays focused on patients — not chasing voicemails or switching systems.
FEATURE
Give your team their day back
By capturing, organizing, and routing every inquiry automatically, Heron reduces repetitive admin work. Your team stays focused on patients — not chasing voicemails or switching systems.
INCLUDED
INCLUDED
INCLUDED
INCLUDED
Powerful features tailored to your practice
Heron has everything your practice needs to provide the best experience to your patients and give your staff their day back.
Multi-Language Support
Communicate with patients in their preferred language across calls and messages — ensuring every inquiry is understood and accurately captured.
Multi-Language Support
Communicate with patients in their preferred language across calls and messages — ensuring every inquiry is understood and accurately captured.
Multi-Language Support
Communicate with patients in their preferred language across calls and messages — ensuring every inquiry is understood and accurately captured.
Multi-Language Support
Communicate with patients in their preferred language across calls and messages — ensuring every inquiry is understood and accurately captured.
24/7 Availability
Always on to capture and respond to patient inquiries. When staff are available, Heron hands off seamlessly — keeping workflows uninterrupted.
24/7 Availability
Always on to capture and respond to patient inquiries. When staff are available, Heron hands off seamlessly — keeping workflows uninterrupted.
24/7 Availability
Always on to capture and respond to patient inquiries. When staff are available, Heron hands off seamlessly — keeping workflows uninterrupted.
24/7 Availability
Always on to capture and respond to patient inquiries. When staff are available, Heron hands off seamlessly — keeping workflows uninterrupted.
Secure and Compliant
HIPAA aligned and built with enterprise-grade security, ensuring patient data stays protected across every interaction.
Secure and Compliant
HIPAA aligned and built with enterprise-grade security, ensuring patient data stays protected across every interaction.
Secure and Compliant
HIPAA aligned and built with enterprise-grade security, ensuring patient data stays protected across every interaction.
Secure and Compliant
HIPAA aligned and built with enterprise-grade security, ensuring patient data stays protected across every interaction.
Seamless Phone Integration
Connect your local or cloud phone system via standard SIP interfaces — no workflow disruption or system replacement required.
Seamless Phone Integration
Connect your local or cloud phone system via standard SIP interfaces — no workflow disruption or system replacement required.
Seamless Phone Integration
Connect your local or cloud phone system via standard SIP interfaces — no workflow disruption or system replacement required.
Seamless Phone Integration
Connect your local or cloud phone system via standard SIP interfaces — no workflow disruption or system replacement required.
Custom Clinic Workflows
Configure FAQs, routing rules, and escalation paths to match how your clinic already operates — not the other way around.
Custom Clinic Workflows
Configure FAQs, routing rules, and escalation paths to match how your clinic already operates — not the other way around.
Custom Clinic Workflows
Configure FAQs, routing rules, and escalation paths to match how your clinic already operates — not the other way around.
Custom Clinic Workflows
Configure FAQs, routing rules, and escalation paths to match how your clinic already operates — not the other way around.
Common Inquiry Automation
Handle routine questions about coverage, co-pays, and payment options automatically — reducing repetitive admin for your team.
Common Inquiry Automation
Handle routine questions about coverage, co-pays, and payment options automatically — reducing repetitive admin for your team.
Common Inquiry Automation
Handle routine questions about coverage, co-pays, and payment options automatically — reducing repetitive admin for your team.
Common Inquiry Automation
Handle routine questions about coverage, co-pays, and payment options automatically — reducing repetitive admin for your team.
INTEGRATIONS
INTEGRATIONS
INTEGRATIONS
INTEGRATIONS
Integrate with your existing practice tools
Connect all your clinic software accounts and apps effortlessly to get a
single view of all your clinics inquiries.
One platform.
Full control.
See how Heron consolidates calls, messages, and admin into one workflow — helping your team save hours and capture more bookings from day one.
One platform.
Full control.
See how Heron consolidates calls, messages, and admin into one workflow — helping your team save hours and capture more bookings from day one.
One platform.
Full control.
See how Heron consolidates calls, messages, and admin into one workflow — helping your team save hours and capture more bookings from day one.
One platform.
Full control.
See how Heron consolidates calls, messages, and admin into one workflow — helping your team save hours and capture more bookings from day one.
METRICS
METRICS
METRICS
METRICS
Heron's impact in Numbers
20hrs
20hrs
20hrs
20hrs
Call handling time offloaded from
staff in a single month
Per week per staff member
saved on patient comms
93%
93%
93%
93%
Patient engagement rate
with Heron
100%
100%
100%
100%
Patient inquiries captured, including overflow and after-hours
60+
60+
60+
60+
After-hours calls handled in
high-volume months
4%
4%
4%
4%
Call transfer rate, most inquiries resolved without escalation
52%
52%
52%
52%
Of inquiries related to
appointment scheduling
TESTIMONIALS
TESTIMONIALS
TESTIMONIALS
TESTIMONIALS
Don’t take our word for it
“We tuned Heron to answer questions about our dental assistant training program, handle complex referral call flows, as well as schedule general dentistry appointments.”
Brooke TeWeehi, Practice Manager @ The Tooth Group
“We tuned Heron to answer questions about our dental assistant training program, handle complex referral call flows, as well as schedule general dentistry appointments.”
Brooke TeWeehi, Practice Manager @ The Tooth Group
“We tuned Heron to answer questions about our dental assistant training program, handle complex referral call flows, as well as schedule general dentistry appointments.”
Brooke TeWeehi, Practice Manager @ The Tooth Group
“We tuned Heron to answer questions about our dental assistant training program, handle complex referral call flows, as well as schedule general dentistry appointments.”
Brooke TeWeehi, Practice Manager @ The Tooth Group
“Managing appointments and communications felt overwhelming. Now our team can focus more on patient care while Heron ensures no inquiries slip through the cracks!”
Dr. Luke Wee, Partner @ Meadowbank Clinic
“Managing appointments and communications felt overwhelming. Now our team can focus more on patient care while Heron ensures no inquiries slip through the cracks!”
Dr. Luke Wee, Partner @ Meadowbank Clinic
“Managing appointments and communications felt overwhelming. Now our team can focus more on patient care while Heron ensures no inquiries slip through the cracks!”
Dr. Luke Wee, Partner @ Meadowbank Clinic
“Managing appointments and communications felt overwhelming. Now our team can focus more on patient care while Heron ensures no inquiries slip through the cracks!”
Dr. Luke Wee, Partner @ Meadowbank Clinic
“We used Heron to manage overflow bookings for our receptionist. Heron has saved her significant time, and together they are effectively managing an increasing number of inquiries.”
Nina Robertson, Owner @ Arc Physio
“We used Heron to manage overflow bookings for our receptionist. Heron has saved her significant time, and together they are effectively managing an increasing number of inquiries.”
Nina Robertson, Owner @ Arc Physio
“We used Heron to manage overflow bookings for our receptionist. Heron has saved her significant time, and together they are effectively managing an increasing number of inquiries.”
Nina Robertson, Owner @ Arc Physio
“We used Heron to manage overflow bookings for our receptionist. Heron has saved her significant time, and together they are effectively managing an increasing number of inquiries.”
Nina Robertson, Owner @ Arc Physio
FAQ
FAQ
FAQ
FAQ
We’ve got you covered
What admin tasks can Heron handle?
Heron seamlessly handles inbound inquiries about your practice across channels. It can reply via email, whatsapp, SMS and phone call. It will write down summary of the call, schedule appointments and handle reschedule's for your practice.
How are communications secured?
How do I connect Heron to my existing phones?
Can it handle after hours inquiries?
How does Heron know about my practice?
Can I customize how Heron sounds?
Does Heron provide medical advice?
What happens if I exceed my plan’s usage limits?
What admin tasks can Heron handle?
Heron seamlessly handles inbound inquiries about your practice across channels. It can reply via email, whatsapp, SMS and phone call. It will write down summary of the call, schedule appointments and handle reschedule's for your practice.
How are communications secured?
How do I connect Heron to my existing phones?
Can it handle after hours inquiries?
How does Heron know about my practice?
Can I customize how Heron sounds?
Does Heron provide medical advice?
What happens if I exceed my plan’s usage limits?
What admin tasks can Heron handle?
Heron seamlessly handles inbound inquiries about your practice across channels. It can reply via email, whatsapp, SMS and phone call. It will write down summary of the call, schedule appointments and handle reschedule's for your practice.
How are communications secured?
How do I connect Heron to my existing phones?
Can it handle after hours inquiries?
How does Heron know about my practice?
Can I customize how Heron sounds?
Does Heron provide medical advice?
What happens if I exceed my plan’s usage limits?
What admin tasks can Heron handle?
Heron seamlessly handles inbound inquiries about your practice across channels. It can reply via email, whatsapp, SMS and phone call. It will write down summary of the call, schedule appointments and handle reschedule's for your practice.
How are communications secured?
How do I connect Heron to my existing phones?
Can it handle after hours inquiries?
How does Heron know about my practice?
Can I customize how Heron sounds?
Does Heron provide medical advice?
What happens if I exceed my plan’s usage limits?
BLOG
BLOG
BLOG
BLOG
From our Blog
One platform.
Full control.
See how Heron consolidates calls, messages, and admin into one workflow — helping your team save hours and capture more bookings from day one.
One platform.
Full control.
See how Heron consolidates calls, messages, and admin into one workflow — helping your team save hours and capture more bookings from day one.
One platform.
Full control.
See how Heron consolidates calls, messages, and admin into one workflow — helping your team save hours and capture more bookings from day one.
One platform.
Full control.
See how Heron consolidates calls, messages, and admin into one workflow — helping your team save hours and capture more bookings from day one.