One platform for every patient conversation.
From first call to follow-up, Heron brings your clinic's entire patient workflow together in one place.
HOW IT WORKS
One unified inbox for your whole team.
Healthcare is human, but admin never stops. Heron supports your staff by consolidating patient communication into one clear, manageable workflow.
INCLUDED
Powerful features tailored to your practice
Heron has everything your practice needs to provide the best experience to your patients and give your staff their day back.
Multi-Language Support
Communicate with patients in their preferred language across calls and messages — ensuring every inquiry is understood and accurately captured.
24/7 Availability
Always on to capture and respond to patient inquiries. When staff are available, Heron hands off seamlessly — keeping workflows uninterrupted.
Secure and Compliant
HIPAA aligned and built with enterprise-grade security, ensuring patient data stays protected across every interaction.
Seamless Phone Integration
Connect your local or cloud phone system via standard SIP interfaces — no workflow disruption or system replacement required.
Custom Clinic Workflows
Configure FAQs, routing rules, and escalation paths to match how your clinic already operates — not the other way around.
Common Inquiry Automation
Handle routine questions about coverage, co-pays, and payment options automatically — reducing repetitive admin for your team.
INTEGRATIONS
Integrate with your existing practice tools
Connect all your clinic software accounts and apps effortlessly to get a
single view of all your clinics inquiries.
METRICS
Heron's impact in Numbers
Patient engagement rate
with Heron
Patient inquiries captured, including overflow and after-hours
After-hours calls handled in
high-volume months
Call transfer rate, most inquiries resolved without escalation
Of inquiries related to
appointment scheduling
TESTIMONIALS
Don’t take our word for it
FAQ
We’ve got you covered
What admin tasks can Heron handle?
Heron seamlessly handles inbound inquiries about your practice across channels. It can reply via email, whatsapp, SMS and phone call. It will write down summary of the call, schedule appointments and handle reschedule's for your practice.
How are communications secured?
How do I connect Heron to my existing phones?
Can it handle after hours inquiries?
How does Heron know about my practice?
Can I customize how Heron sounds?
Does Heron provide medical advice?
What happens if I exceed my plan’s usage limits?
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