The operating layer for the modern clinic.

Heron seamlessly handles inbound inquiries about your practice across channels. It can reply via email, whatsapp, SMS and phone call. It will write down summary of the call, schedule appointments and handle reschedule's for your practice.

All patient data is encrypted end-to-end and stored securely on enterprise-grade cloud infrastructure with industry-leading security certifications. Data is primarily stored in Google Cloud facilities in the United States and New Zealand. We comply with applicable New Zealand and Australian privacy laws, implementing comprehensive security measures including encryption at rest and in transit, strict access controls, and regular security audits. Any cross-border data transfers are conducted with appropriate safeguards as required by privacy legislation.

Whether you have a local on-premise phone system (PBX) or a cloud hosted solution you can easily connect via industry standard SIP trunk connections. This is built in our setup process.

Yes, Heron works 24/7 across all of the channels you select for patient comms. It can also transfer emergency calls to another number or national emergency if needed.

Heron scans your practice website to understand more about your services. We can also customize it further with customizable prompts, extra documents and personalized rules.

Yes, Heron sounds just like a human when speaking over the phone or via written text. But you can also customize Heron’s voice and personality in your own Settings to match your practice.

Heron is not designed to provide medical advice and should not be treated as a medical professional. Its primary function is to handle operational and administrative tasks such as appointment scheduling, general practice inquiries, appointment reminders, and routine information collection.

Heron operates using third-party large language models (LLMs) and, while we have implemented safeguards and restrictions to limit responses to operational matters only, we cannot guarantee that AI-generated responses will never resemble medical advice. This limitation is inherent to current AI technology.

If you go beyond the monthly or annual allowances in your Essential, Plus, or Premier plan, you incur overage fees for each additional call, WhatsApp AI chat, email AI handling, or SMS. Below are the overage rates for each plan:

These fees appear on your next invoice once you exceed your plan’s included usage. Monitoring your usage regularly and considering a plan upgrade if you consistently reach the limit can help you avoid additional charges.