Live Demo
Live Demo
One platform for every patient conversation.
From first call to follow-up, Heron brings your clinic's entire patient workflow together in one place.
HOW IT WORKS
HOW IT WORKS
HOW IT WORKS
HOW IT WORKS
One unified inbox for your whole team.
Healthcare is human, but admin never stops. Heron supports your staff by consolidating patient communication into one clear, manageable workflow.
FEATURE
Never miss another patient inquiry
Heron connects to your phone and answers every call instantly—booking appointments, answering FAQs, handling inquiries like a live receptionist. Works 24/7, never puts anyone on hold.
FEATURE
Never miss another patient inquiry
Heron connects to your phone and answers every call instantly—booking appointments, answering FAQs, handling inquiries like a live receptionist. Works 24/7, never puts anyone on hold.
FEATURE
Never miss another patient inquiry
Heron connects to your phone and answers every call instantly—booking appointments, answering FAQs, handling inquiries like a live receptionist. Works 24/7, never puts anyone on hold.
FEATURE
Never miss another patient inquiry
Heron connects to your phone and answers every call instantly—booking appointments, answering FAQs, handling inquiries like a live receptionist. Works 24/7, never puts anyone on hold.
FEATURE
Level up your team's workflow
Heron organizes all patient requests in a single dashboard. Your team can assign inquiries, track follow-ups, and resolve all in one place—no more scattered voicemails or lost sticky notes. Works with or without your PMS.
FEATURE
Level up your team's workflow
Heron organizes all patient requests in a single dashboard. Your team can assign inquiries, track follow-ups, and resolve all in one place—no more scattered voicemails or lost sticky notes. Works with or without your PMS.
FEATURE
Level up your team's workflow
Heron organizes all patient requests in a single dashboard. Your team can assign inquiries, track follow-ups, and resolve all in one place—no more scattered voicemails or lost sticky notes. Works with or without your PMS.
FEATURE
Level up your team's workflow
Heron organizes all patient requests in a single dashboard. Your team can assign inquiries, track follow-ups, and resolve all in one place—no more scattered voicemails or lost sticky notes. Works with or without your PMS.
FEATURE
Personalized care at scale
Heron uses your custom FAQs to handle patient inquiries across all channels. Secure SMS threads for follow-ups. Multiple language support. Every patient gets the right information, the right way, every time.
FEATURE
Personalized care at scale
Heron uses your custom FAQs to handle patient inquiries across all channels. Secure SMS threads for follow-ups. Multiple language support. Every patient gets the right information, the right way, every time.
FEATURE
Personalized care at scale
Heron uses your custom FAQs to handle patient inquiries across all channels. Secure SMS threads for follow-ups. Multiple language support. Every patient gets the right information, the right way, every time.
FEATURE
Personalized care at scale
Heron uses your custom FAQs to handle patient inquiries across all channels. Secure SMS threads for follow-ups. Multiple language support. Every patient gets the right information, the right way, every time.
INCLUDED
INCLUDED
INCLUDED
INCLUDED
Powerful features tailored to your practice
Heron has everything your practice needs to provide the best experience to your patients and give your staff their day back.
Multi-Language Support
Send and receive communication in whatever language your patients speak, so you never miss the context.
Multi-Language Support
Send and receive communication in whatever language your patients speak, so you never miss the context.
Multi-Language Support
Send and receive communication in whatever language your patients speak, so you never miss the context.
Multi-Language Support
Send and receive communication in whatever language your patients speak, so you never miss the context.
24/7 Availability
Always working for you around the clock. When humans are available and needed it seamlessly falls back to them.
24/7 Availability
Always working for you around the clock. When humans are available and needed it seamlessly falls back to them.
24/7 Availability
Always working for you around the clock. When humans are available and needed it seamlessly falls back to them.
24/7 Availability
Always working for you around the clock. When humans are available and needed it seamlessly falls back to them.
Secure and Compliant
HIPAA aligned and built with enterprise-grade security, ensuring patient data stays protected at all times.
Secure and Compliant
HIPAA aligned and built with enterprise-grade security, ensuring patient data stays protected at all times.
Secure and Compliant
HIPAA aligned and built with enterprise-grade security, ensuring patient data stays protected at all times.
Secure and Compliant
HIPAA aligned and built with enterprise-grade security, ensuring patient data stays protected at all times.
Easy Call Setup
Connect your local or cloud based phone system to Heron with ease via standard SIP interfaces.
Easy Call Setup
Connect your local or cloud based phone system to Heron with ease via standard SIP interfaces.
Easy Call Setup
Connect your local or cloud based phone system to Heron with ease via standard SIP interfaces.
Easy Call Setup
Connect your local or cloud based phone system to Heron with ease via standard SIP interfaces.
Tailored to your Business
Customize Heron to provide a customer experience that reflects your business.
Tailored to your Business
Customize Heron to provide a customer experience that reflects your business.
Tailored to your Business
Customize Heron to provide a customer experience that reflects your business.
Tailored to your Business
Customize Heron to provide a customer experience that reflects your business.
Insurance & Billing
Heron handles common questions about insurance coverage for your practice, co-pays, and payment options.
Insurance & Billing
Heron handles common questions about insurance coverage for your practice, co-pays, and payment options.
Insurance & Billing
Heron handles common questions about insurance coverage for your practice, co-pays, and payment options.
Insurance & Billing
Heron handles common questions about insurance coverage for your practice, co-pays, and payment options.
INTEGRATIONS
INTEGRATIONS
INTEGRATIONS
INTEGRATIONS
Integrate with your existing practice tools
Connect all your clinic software accounts and apps effortlessly to get a
single view of all your clinics inquiries.
One platform.
Full control.
See how Heron consolidates calls, messages, and admin into one workflow — helping your team save hours and capture more bookings from day one.
One platform.
Full control.
See how Heron consolidates calls, messages, and admin into one workflow — helping your team save hours and capture more bookings from day one.
One platform.
Full control.
See how Heron consolidates calls, messages, and admin into one workflow — helping your team save hours and capture more bookings from day one.
One platform.
Full control.
See how Heron consolidates calls, messages, and admin into one workflow — helping your team save hours and capture more bookings from day one.
METRICS
METRICS
METRICS
METRICS
Heron's impact in Numbers
20hrs
20hrs
20hrs
20hrs
Call handling time offloaded from
staff in a single month
Per week per staff member
saved on patient comms
93%
93%
93%
93%
Patient engagement rate
with Heron
100%
100%
100%
100%
Patient inquiries captured, including overflow and after-hours
60+
60+
60+
60+
After-hours calls handled in
high-volume months
4%
4%
4%
4%
Call transfer rate, most inquiries resolved without escalation
52%
52%
52%
52%
Of inquiries related to
appointment scheduling
TESTIMONIALS
TESTIMONIALS
TESTIMONIALS
TESTIMONIALS
Don’t take our word for it
“We tuned Heron to answer questions about our dental assistant training program, handle complex referral call flows, as well as schedule general dentistry appointments.”
Brooke TeWeehi, Practice Manager @ The Tooth Group
“We tuned Heron to answer questions about our dental assistant training program, handle complex referral call flows, as well as schedule general dentistry appointments.”
Brooke TeWeehi, Practice Manager @ The Tooth Group
“We tuned Heron to answer questions about our dental assistant training program, handle complex referral call flows, as well as schedule general dentistry appointments.”
Brooke TeWeehi, Practice Manager @ The Tooth Group
“We tuned Heron to answer questions about our dental assistant training program, handle complex referral call flows, as well as schedule general dentistry appointments.”
Brooke TeWeehi, Practice Manager @ The Tooth Group
“Managing appointments and communications felt overwhelming. Now our team can focus more on patient care while Heron ensures no inquiries slip through the cracks!”
Dr. Luke Wee, Partner @ Meadowbank Clinic
“Managing appointments and communications felt overwhelming. Now our team can focus more on patient care while Heron ensures no inquiries slip through the cracks!”
Dr. Luke Wee, Partner @ Meadowbank Clinic
“Managing appointments and communications felt overwhelming. Now our team can focus more on patient care while Heron ensures no inquiries slip through the cracks!”
Dr. Luke Wee, Partner @ Meadowbank Clinic
“Managing appointments and communications felt overwhelming. Now our team can focus more on patient care while Heron ensures no inquiries slip through the cracks!”
Dr. Luke Wee, Partner @ Meadowbank Clinic
“We used Heron to manage overflow bookings for our receptionist. Heron has saved her significant time, and together they are effectively managing an increasing number of inquiries.”
Nina Robertson, Owner @ Arc Physio
“We used Heron to manage overflow bookings for our receptionist. Heron has saved her significant time, and together they are effectively managing an increasing number of inquiries.”
Nina Robertson, Owner @ Arc Physio
“We used Heron to manage overflow bookings for our receptionist. Heron has saved her significant time, and together they are effectively managing an increasing number of inquiries.”
Nina Robertson, Owner @ Arc Physio
“We used Heron to manage overflow bookings for our receptionist. Heron has saved her significant time, and together they are effectively managing an increasing number of inquiries.”
Nina Robertson, Owner @ Arc Physio
FAQ
FAQ
FAQ
FAQ
We’ve got you covered
What admin tasks can Heron handle?
Heron seamlessly handles inbound inquiries about your practice across channels. It can reply via email, whatsapp, SMS and phone call. It will write down summary of the call, schedule appointments and handle reschedule's for your practice.
How are communications secured?
How do I connect Heron to my existing phones?
Can it handle after hours inquiries?
How does Heron knows about my practice?
Can I customize how Heron sounds?
Does Heron provide medical advice?
What happens if I exceed my plan’s usage limits?
What admin tasks can Heron handle?
Heron seamlessly handles inbound inquiries about your practice across channels. It can reply via email, whatsapp, SMS and phone call. It will write down summary of the call, schedule appointments and handle reschedule's for your practice.
How are communications secured?
How do I connect Heron to my existing phones?
Can it handle after hours inquiries?
How does Heron knows about my practice?
Can I customize how Heron sounds?
Does Heron provide medical advice?
What happens if I exceed my plan’s usage limits?
What admin tasks can Heron handle?
Heron seamlessly handles inbound inquiries about your practice across channels. It can reply via email, whatsapp, SMS and phone call. It will write down summary of the call, schedule appointments and handle reschedule's for your practice.
How are communications secured?
How do I connect Heron to my existing phones?
Can it handle after hours inquiries?
How does Heron knows about my practice?
Can I customize how Heron sounds?
Does Heron provide medical advice?
What happens if I exceed my plan’s usage limits?
What admin tasks can Heron handle?
Heron seamlessly handles inbound inquiries about your practice across channels. It can reply via email, whatsapp, SMS and phone call. It will write down summary of the call, schedule appointments and handle reschedule's for your practice.
How are communications secured?
How do I connect Heron to my existing phones?
Can it handle after hours inquiries?
How does Heron knows about my practice?
Can I customize how Heron sounds?
Does Heron provide medical advice?
What happens if I exceed my plan’s usage limits?
BLOG
BLOG
BLOG
BLOG
From our Blog
One platform.
Full control.
See how Heron consolidates calls, messages, and admin into one workflow — helping your team save hours and capture more bookings from day one.
One platform.
Full control.
See how Heron consolidates calls, messages, and admin into one workflow — helping your team save hours and capture more bookings from day one.
One platform.
Full control.
See how Heron consolidates calls, messages, and admin into one workflow — helping your team save hours and capture more bookings from day one.
One platform.
Full control.
See how Heron consolidates calls, messages, and admin into one workflow — helping your team save hours and capture more bookings from day one.