Heron answers every patient and referrer, day or night, books consults into your PMS and keeps a clear summary of every call, so your team spends its time on patients, not the phone.
High-value enquiries captured every time, and a lean team freed from the phone.
Patients and referrers reach Heron any time. Every enquiry is captured and actioned, instead of waiting in voicemail.
Heron follows your appointment types and rules, finds availability per specialist and location, and books, moves or cancels in your PMS.
Every call is transcribed and summarised, so your team reads the request in seconds instead of listening back to voicemails.
Fees, referral requirements, preparation, parking: Heron answers the everyday questions from your clinic’s own knowledge base.
Patients speak their own language, and your team reads every summary in English.
Patients pay during booking or settle an open invoice, by card or bank.
Heron books and updates appointments in the systems specialist clinics run on, including Elixir.
Heron picks the right site before it does anything, so every patient is read and booked at the right clinic.
Heron connects to your phone system and picks up when you want it to: on the first ring, when callers choose it, or when your team is busy.
Heron answers as an extension on your phone system. If a patient asks for a person, the call goes to your reception queue.
Calls are forwarded to Heron’s number, and Heron transfers back to the clinic when a patient needs a person.
Let patients choose in your phone menu, have Heron answer first, or bring Heron in when the queue gets long.
“We’ve had a staff member resign, and we’ve covered some of her hours, but we haven’t necessarily been panicking about replacing her, because we’re managing so much better without having a thousand phone calls all the time.”
“It is much easier to quickly read a message on the Heron dashboard and attend to it rather than wait for downtime to check and listen to voicemails, which is a slow process.”
Book a demo and see Heron answer your patients, book straight into your PMS, and hand your team only what needs a human.
