Heron for Specialty Practices
Every missed call is a missed referral. Heron ensures 24/7 availability with AI call handling, auto-transcribed summaries, and a unified inbox — so no high-value inquiry falls through the cracks.
METRICS
Heron's impact in Numbers
Heron's impact in Numbers
20hrs
20hrs
20hrs
Call handling time offloaded from
staff in a single month
Per week per staff member
saved on patient comms
93%
93%
93%
Patient engagement rate
with Heron
100%
100%
100%
Patient inquiries captured, including overflow and after-hours
60+
60+
60+
After-hours calls handled in
high-volume months
4%
4%
4%
Call transfer rate, most inquiries resolved without escalation
52%
52%
52%
Of inquiries related to
appointment scheduling
NUMBERS
Built for specialty clinics. Works the way you do.
Built for specialty clinics. Works the way you do.
From complex referral pathways to multi-step consultation flows, Heron handles non-clinical communication with the precision specialist care demands.
24/7 Inquiry Handling
Referrals arrive any time. Heron answers instantly, captures patient details, and books directly into your PMS. No inquiry lost overnight.
Unified Inbox
Referral calls, patient messages, and follow-ups in one screen. Your team sees what’s assigned. Admin sees what’s outstanding. Nothing is missed.
Transcribed Call Summaries
Every call automatically transcribed and summarised. Full context without listening to a single voicemail.
Custom Clinic Workflows
Configure referral pathways, consultation flows, intake processes, and escalation rules. Your process, your brand voice — preserved.
NUMBERS
Who we serve
Who we serve
Whether you are a solo specialist or a multi-disciplinary suite, Heron ensures every high-value patient journey is seamless and professional.
Dental & Orthodontics
Fill your chair, not your voicemail.
High-value consultations shouldn't wait for a callback. Heron handles appointment inquiries and rescheduling 24/7, booking directly into your PMS so your team can focus on the patient in the chair. Capture every new lead instantly —even after hours —to ensure your surgery stays at peak capacity.
Allied Health & Physio
Focus on recovery, not phone tag.
Stop losing clinical hours to admin and patient chasing. Heron automates digital intake forms and follow-up sequences, putting every SMS and call into one unified inbox. Scale your practice without adding headcount by replacing a patchwork of tools with one seamless patient workflow.
Specialist Clinics
Never miss a high-value referral.
In specialist care, every missed call is a missed referral. Heron provides 24/7 availability with auto-transcribed summaries, ensuring inquiries are captured with accuracy. From referral to follow-up, provide a premium journey that protects your professional reputation.
TESTIMONIALS
Don’t take our word for it
Don’t take our word for it
“We tuned Heron to answer questions about our dental assistant training program, handle complex referral call flows, as well as schedule general dentistry appointments.”
Brooke TeWeehi, Practice Manager @ The Tooth Group
“We tuned Heron to answer questions about our dental assistant training program, handle complex referral call flows, as well as schedule general dentistry appointments.”
Brooke TeWeehi, Practice Manager @ The Tooth Group
“Managing appointments and communications felt overwhelming. Now our team can focus more on patient care while Heron ensures no inquiries slip through the cracks!”
Dr. Luke Wee, Partner @ Meadowbank Clinic
“Managing appointments and communications felt overwhelming. Now our team can focus more on patient care while Heron ensures no inquiries slip through the cracks!”
Dr. Luke Wee, Partner @ Meadowbank Clinic
“We used Heron to manage overflow bookings for our receptionist. Heron has saved her significant time, and together they are effectively managing an increasing number of inquiries.”
Nina Robertson, Owner @ Arc Physio
“Before Heron, our patients and the team constantly struggled with phone traffic jams. Now, that’s a thing of the past! Heron simply removed this pain point for our patients, helping our team feel properly resourced and more energised for their work.”
Mark Lee, General Manager @ Tamatea Medical Centre
Ready to grow with Heron?
Discover how partners use Heron to unlock new recurring revenue, increase clinic retention, and differentiate their healthcare offering.
Discover how partners use Heron to unlock new recurring revenue, increase clinic retention, and differentiate their healthcare offering.
METRICS
Heron's impact in Numbers
20hrs
Call handling time offloaded from
staff in a single month
93%
Patient engagement rate
with Heron
100%
Patient inquiries captured, including overflow and after-hours
60+
After-hours calls handled in
high-volume months
4%
Call transfer rate, most inquiries resolved without escalation
52%
Of inquiries related to
appointment scheduling
NUMBERS
Built for specialty clinics. Works the way you do.
From complex referral pathways to multi-step consultation flows, Heron handles non-clinical communication with the precision specialist care demands.
24/7 Inquiry Handling
Referrals arrive any time. Heron answers instantly, captures patient details, and books directly into your PMS. No inquiry lost overnight.
Unified Inbox
Referral calls, patient messages, and follow-ups in one screen. Your team sees what’s assigned. Admin sees what’s outstanding. Nothing is missed.
Transcribed Call Summaries
Every call automatically transcribed and summarised. Full context without listening to a single voicemail.
Custom Clinic Workflows
Configure referral pathways, consultation flows, intake processes, and escalation rules. Your process, your brand voice — preserved.
NUMBERS
Who we serve
Whether you are a solo specialist or a multi-disciplinary suite, Heron ensures every high-value patient journey is seamless and professional.
Dental & Orthodontics
Fill your chair, not your voicemail.
High-value consultations shouldn't wait for a callback. Heron handles appointment inquiries and rescheduling 24/7, booking directly into your PMS so your team can focus on the patient in the chair. Capture every new lead instantly —even after hours —to ensure your surgery stays at peak capacity.
Allied Health & Physio
Focus on recovery, not phone tag.
Stop losing clinical hours to admin and patient chasing. Heron automates digital intake forms and follow-up sequences, putting every SMS and call into one unified inbox. Scale your practice without adding headcount by replacing a patchwork of tools with one seamless patient workflow.
Specialist Clinics
Never miss a high-value referral.
In specialist care, every missed call is a missed referral. Heron provides 24/7 availability with auto-transcribed summaries, ensuring inquiries are captured with accuracy. From referral to follow-up, provide a premium journey that protects your professional reputation.