Heron answers every call and message, books check-ups and new patients, handles cancellations and reschedules, and follows up on recalls, so your front desk can focus on the patient at the desk.
Every new patient captured, every gap in the book filled faster, and fewer interruptions at the desk.
New patients, check-ups and everyday questions answered 24/7. Urgent calls can go straight to your team.
Heron offers real availability and books, moves or cancels appointments, following your appointment types and rules.
Heron texts patients due for a check-up or hygiene visit and books, cancels or reschedules depending on the reply.
Answered from your practice’s own knowledge base, with no staff time.
Patients speak their own language, and your team reads every summary in English.
Patients pay during booking or settle an open invoice, by card or bank.
Our integration with Exact is on the way. Until then, Heron works alongside any practice system.
Heron still answers every patient, captures the request and hands it to your team in Heron, with manual sync to your PMS. You can connect your PMS later.
Heron connects to your phone system and picks up when you want it to: on the first ring, when callers choose it, or when the desk is busy.
Heron answers as an extension on your phone system. If a patient asks for a person, the call goes to your reception queue.
Calls are forwarded to Heron’s number, and Heron transfers back to the clinic when a patient needs a person.
Let patients choose in your phone menu, have Heron answer first, or bring Heron in when the queue gets long.
“We tuned Heron to answer questions about our dental assistant training program, handle complex referral call flows, as well as schedule general dentistry appointments.”
Brooke TeWeehiBook a demo and see Heron answer your patients, book straight into your PMS, and hand your team only what needs a human.