Featured story — Stride Orthopaedic Clinic
“We almost used to joke that we just needed one person alone to be answering the phones.”
33 hrs
of phone time handled — ≈4.2 workdays back
Theresa Hewlett — Practice Manager, Stride Orthopaedic Clinic
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Featured story — Ōtautahi Orthopaedics
“It’s much easier to read a message on the Heron dashboard and action it than wait to listen through voicemails.”
45%
of patient requests resolved by Heron directly
Emma-Lee — Practice Manager, Ōtautahi
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Featured story — Tamatea Medical Centre
“The reception team feels properly resourced again and hold times went from twenty minutes to under five.”
182 hrs
of call time handed back in nine months
Mark Lee — General Manager, Tamatea Medical Centre
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