CUSTOMER STORIES
Real practices. Real results.
See how dental and medical teams use Heron to cut no-shows, save hours every day, and give patients a better experience — in their own words.
FEATURED STORY — STRIDE ORTHOPAEDIC CLINIC
“We almost used to joke that we just needed one person alone to be answering the phones.”
33 hrs
of phone time handled — ≈4.2 workdays back
Theresa Hewlett — Practice Manager, Stride Orthopaedic Clinic
FEATURED STORY — TAMATEA MEDICAL CENTRE
“The reception team feels properly resourced again and hold times went from twenty minutes to under five.”
182 hrs
of call time handed back in nine months
Mark Lee — General Manager, Tamatea Medical Centre
FEATURED STORY — ŌTAUTAHI ORTHOPAEDICS
“It’s much easier to read a message on the Heron dashboard and action it than wait to listen through voicemails.”
45%
of patient requests resolved by Heron directly
Emma-Lee — Practice Manager, Ōtautahi
CASE STUDIES
Stories from every kind of practice
High-volume GP
182 hrs
call time handed back
Hold times went from twenty minutes to under five — with no reduction in staff.
Mark Lee, General Manager
Orthopaedics
33 hrs
phone time handled
We used to joke we needed one person just for the phones. Now the team is finally ahead of it.
Theresa Hewlett, Practice Manager
Orthopaedics · Christchurch
45%
requests resolved directly
Patient requests now land on one dashboard we can read and action at a glance, instead of slow voicemail.
Emma-Lee, Practice Manager
