About us

We're building the vertical AI platform for healthcare operations.

We believe the future of healthcare isn't replacing humans with AI, but giving every provider superhuman operational capabilities.

Our story

Built with GPs, receptionists, nurses and practice managers.

Heron started with a need from general practitioners: front desks stretched thin by calls and admin, and patients left waiting.

So we built it with them. We worked side by side with GPs, receptionists, nurses and practice managers, shaping Heron around how their clinics actually run.

We’re a New Zealand team of experienced technologists with a deep passion for healthcare, and for many of us it runs in the family.

Started with GPsA real need from general practice
Co-designed with clinicsWith GPs, reception, nurses and managers
Made in New ZealandBy people with healthcare in the family
Our vision

Not replacing people. Giving them superhuman capabilities.

Heron takes on the operational work around every patient, so your team spends its time where people matter most: with patients. Anything that needs a human decision still goes to a human.

Metrics

Heron's impact in Numbers

Read the customer stories
182 hrs
Call time handed back to the team, about 23 staff workdays
< 5 min
Average hold time, down from 16–20 minutes
99%
Intent identification accuracy
66%
Of patients self-serve, with zero wait
45%
Of requests resolved directly, with no staff time
570
After-hours calls answered instead of going to voicemail
The people

Meet the team

Lucas Coelho

Co-Founder & CEO

Lucas Coelho

Ben Morreau

Co-Founder and CRO

Ben Morreau

Julia Goldman

Growth Lead

Julia Goldman

Jake Laurie

Engineering Lead

Jake Laurie

Rohan Adarkar

Co-Founder & President US

Rohan Adarkar

Jarrad Edwards

Co-founder & CTO

Jarrad Edwards

Bianca Jhenifer

SDR Lead

Bianca Jhenifer

Marilia Pimenta

Product Designer

Marilia Pimenta

Where we’re headed

Building the vision, release by release.

The latest from our changelog.

Ready to see how Heron can help your clinic?

Book a demo and see Heron answer your patients, book straight into your PMS, and hand your team only what needs a human.