Heron for General Practices
Heron handles calls, messages, and scheduling workflows, so your team can focus on the patient in front of them, not the phone ringing off the hook.
METRICS
Heron's impact in Numbers
Heron's impact in Numbers
Heron's impact in Numbers
20hrs
20hrs
20hrs
Call handling time offloaded from
staff in a single month
Per week per staff member
saved on patient comms
Call handling time offloaded from staff in a single month
93%
93%
93%
Patient engagement rate
with Heron
Patient engagement rate with Heron
100%
100%
100%
Patient inquiries captured, including overflow and after-hours
60+
After-hours calls handled in high-volume months
4%
Call transfer rate, most inquiries resolved without escalation
52%
Of inquiries related to appointment scheduling
60+
60+
After-hours calls handled in
high-volume months
4%
4%
Call transfer rate, most inquiries resolved without escalation
52%
52%
Of inquiries related to
appointment scheduling
NUMBERS
Built for general practice. Works the way you do.
Built for general practice.
Works the way you do.
From walk-in clinics to multi-doctor practices, Heron automates non-clinical communication so your team can focus on care, not coordination.
24/7 Inquiry Handling
Every call answered. Every voicemail replaced. Patients get instant responses, and your team gets structured summaries ready for follow-up.
Unified Inbox
Phone, email, and SMS in one screen. No more double-handling when a patient calls and also sends an email.
Automated Bookings
Heron books, cancels, and reschedules appointments directly in your PMS — no staff intervention needed.
Prescription Collection
Patients submit repeat prescription requests over the phone. Heron captures the details so your admin team can process without the back-and-forth.
NUMBERS
Who we serve
Who we serve
Whether you see 5 patients a day or 500, Heron scales with you.
Small Practice
Reclaim your reception area.
Stop forcing staff to choose between the ringing phone and the patient at the desk. Heron handles 24/7 call volume with zero hold times and books directly into your PMS. Reduce inbound human calls from 30+ to under 10 per day so your team can focus on the person in front of them.
High-Volume GP
Care more, chase less.
Stop losing your day to phone tag and admin. Heron automates clinical follow-ups and prescription collection, funneling every message into one unified inbox. Replace your patchwork of tools with a single workflow that gives your small team hours of time back every week.
Growing Medical Centre
Scale without the chaos.
As you grow, scattered tools break down. Heron provides a professional all-in-one platform for calls, SMS, and bookings that integrates with all PMS systems. Ensure no high-value referral falls through the cracks and standardize your patient journey without needing to add more headcount.
TESTIMONIALS
Don’t take our word for it
“We tuned Heron to answer questions about our dental assistant training program, handle complex referral call flows, as well as schedule general dentistry appointments.”
Brooke TeWeehi, Practice Manager @ The Tooth Group
“We tuned Heron to answer questions about our dental assistant training program, handle complex referral call flows, as well as schedule general dentistry appointments.”
Brooke TeWeehi, Practice Manager @ The Tooth Group
“Managing appointments and communications felt overwhelming. Now our team can focus more on patient care while Heron ensures no inquiries slip through the cracks!”
Dr. Luke Wee, Partner @ Meadowbank Clinic
“Managing appointments and communications felt overwhelming. Now our team can focus more on patient care while Heron ensures no inquiries slip through the cracks!”
Dr. Luke Wee, Partner @ Meadowbank Clinic
“We used Heron to manage overflow bookings for our receptionist. Heron has saved her significant time, and together they are effectively managing an increasing number of inquiries.”
Nina Robertson, Owner @ Arc Physio
“Before Heron, our patients and the team constantly struggled with phone traffic jams. Now, that’s a thing of the past! Heron simply removed this pain point for our patients, helping our team feel properly resourced and more energised for their work.”
Mark Lee, General Manager @ Tamatea Medical Centre
Ready to grow with Heron?
Discover how partners use Heron to unlock new recurring revenue, increase clinic retention, and differentiate their healthcare offering.
Discover how partners use Heron to unlock new recurring revenue, increase clinic retention, and differentiate their healthcare offering.
METRICS
Heron's impact in Numbers
20hrs
Call handling time offloaded from staff in a single month
93%
Patient engagement rate with Heron
100%
Patient inquiries captured, including overflow and after-hours
60+
After-hours calls handled in high-volume months
4%
Call transfer rate, most inquiries resolved without escalation
52%
Of inquiries related to appointment scheduling
NUMBERS
Built for general practice.
Works the way you do.
From walk-in clinics to multi-doctor practices, Heron automates non-clinical communication so your team can focus on care, not coordination.
24/7 Inquiry Handling
Every call answered. Every voicemail replaced. Patients get instant responses, and your team gets structured summaries ready for follow-up.
Unified Inbox
Phone, email, and SMS in one screen. No more double-handling when a patient calls and also sends an email.
Automated Bookings
Heron books, cancels, and reschedules appointments directly in your PMS — no staff intervention needed.
Prescription Collection
Patients submit repeat prescription requests over the phone. Heron captures the details so your admin team can process without the back-and-forth.
NUMBERS
Who we serve
Whether you see 5 patients a day or 500, Heron scales with you.
Small Practice
Reclaim your reception area.
Stop forcing staff to choose between the ringing phone and the patient at the desk. Heron handles 24/7 call volume with zero hold times and books directly into your PMS. Reduce inbound human calls from 30+ to under 10 per day so your team can focus on the person in front of them.
High-Volume GP
Care more, chase less.
Stop losing your day to phone tag and admin. Heron automates clinical follow-ups and prescription collection, funneling every message into one unified inbox. Replace your patchwork of tools with a single workflow that gives your small team hours of time back every week.
Growing Medical Centre
Scale without the chaos.
As you grow, scattered tools break down. Heron provides a professional all-in-one platform for calls, SMS, and bookings that integrates with all PMS systems. Ensure no high-value referral falls through the cracks and standardize your patient journey without needing to add more headcount.