Heron answers every call and message, books straight into Medtech, takes repeat prescription requests and enrollments, and hands your team only what needs a human.
The everyday requests that tie up your front desk, handled end to end, with the GP decisions left to GPs.
Every call and message answered, day or night, with no hold music. Heron verifies the patient’s name, date of birth and phone before it does anything.
Heron reads your appointment book, offers real free slots and books the one the patient picks. Moves and cancellations too, and bookings can be locked to the patient’s registered GP.
Requests land in Medtech as a task or a daily record note for the GP. The GP decides, and Medtech confirms with the patient.
Heron checks for an existing record, enrolls the patient over the phone or by form, and creates the record in your PMS.
Heron finds nurse availability and books the right immunization appointment.
Heron texts patients due for a recall and books, cancels or reschedules depending on the reply.
Most of the general practices we work with run Medtech, so that’s where Heron goes deepest.
See exactly what Heron does in your appointment book, how repeat prescriptions reach the GP, and how it works across several sites.
Heron connects to your phone system and picks up when you want it to: on the first ring, when patients choose it, or when the queue gets long.
Heron answers as an extension on your phone system. If a patient asks for a person, the call goes to your reception queue.
Calls are forwarded to Heron’s number, and Heron transfers back to the clinic when a patient needs a person.
Let patients choose in your phone menu, have Heron answer first, or bring Heron in when the queue gets long.
“Before Heron, our patients and the team constantly struggled with phone traffic jams. Now, that’s a thing of the past! Heron simply removed this pain point for our patients, helping our team feel properly resourced and more energised for their work.”
Mark Lee“Managing appointments and communications felt overwhelming. Now our team can focus more on patient care while Heron ensures no inquiries slip through the cracks!”
Dr. Luke WeeBook a demo and see Heron answer your patients, book straight into your PMS, and hand your team only what needs a human.
