Heron answers patients while you’re with a client, books and reschedules straight into Cliniko, and takes care of the everyday questions about ACC, insurance and pricing.
Physio, podiatry, psychology and more: the calls that interrupt a session, handled without you.
Heron picks up every call and message during sessions and after hours, so a new booking never goes to voicemail.
Heron offers real availability and books, moves or cancels appointments in your PMS, following your appointment types and rules.
Answered from your clinic’s own knowledge base, with no staff time.
Heron can text new clients a secure form to complete before their first visit.
Heron texts clients to rebook, reschedule or confirm a cancellation, and updates your PMS.
Clients pay during booking or settle an open invoice, by card or bank.
Most allied health practices we work with run Cliniko, and Heron books straight into it.
Heron still answers every patient, captures the request and hands it to your team in Heron, with manual sync to your PMS. You can connect your PMS later.
Heron connects to your phone system and picks up whenever you can’t: in a session, at lunch or after hours.
Heron answers as an extension on your phone system. If a patient asks for a person, the call goes to your reception queue.
Calls are forwarded to Heron’s number, and Heron transfers back to the clinic when a patient needs a person.
Let patients choose in your phone menu, have Heron answer first, or bring Heron in when the queue gets long.
“We used Heron to manage overflow bookings for our receptionist. Heron has saved her significant time, and together they are effectively managing an increasing number of inquiries.”
Nina RobertsonBook a demo and see Heron answer your patients, book straight into your PMS, and hand your team only what needs a human.