At Heron, we’re building the operating layer for the modern clinic. Healthcare is human, but admin never stops. Heron’s agents answer the phone, book appointments, handle prescriptions and enrollments across every channel, and hand the team only what needs a human decision.
We started with general practitioners in New Zealand whose front desks were stretched thin, and built Heron side by side with the GPs, receptionists, nurses and practice managers who run those clinics. Today general practices, specialist clinics and allied health practices across New Zealand and Australia use Heron every day.
We’re hiring an Account Executive in Australia to grow Heron across the country. You’ll own the full sales cycle with practice owners, practice managers and clinic groups, and help shape how Heron grows there.
Location & work mode
Fully remote, ideally based in Sydney, Melbourne or Brisbane. You’ll work closely with the wider team, with regular trips to our Auckland office.
Some travel around Australia is required to meet clinics: demos at the front desk, onboarding sessions, and the conferences where practice managers meet.
What you’ll do
- Own the full sales cycle, from first conversation to signed agreement: discovery, demos, free trials, proposals and close
- Build and work your own pipeline of general practices, specialist clinics, allied health practices and multi-site groups across Australia
- Run demos that show Heron working with the clinic’s own phone system and practice management system, not a generic slide deck
- Bring in partners: Primary Health Networks, practice management system vendors, and the phone and IT providers clinics already trust
- Stay involved through onboarding: guide the clinic’s team to go-live alongside our onboarding team, who handle the technical setup, and stay close as the clinic grows
- Bring what you hear in the field back to the product team, so the next release solves the problems Australian clinics actually have
- Keep HubSpot, our CRM, up to date and forecast accurately
What we’re looking for
- 5+ years in B2B SaaS sales, with a track record of closing new business and hitting quota
- Experience selling to Australian healthcare: general practice, specialists, allied health or dental, ideally to practice managers and owners
- A working knowledge of how clinics run: the front desk, the phones, and practice management systems such as Best Practice, MedicalDirector or Cliniko
- Strong discovery skills: you find the real problem behind “we’re too busy” and tie Heron to it
- Comfortable demoing a technical product, and explaining AI plainly and honestly, including what it doesn’t do
- Self-directed, organised and at ease working remotely and running deals on your own, with a team that backs you
- Excited to grow a market across the country and help build the playbook, not just follow one
- Care for the people on the other end. Clinic staff are stretched, and patients depend on them
Nice to have: experience with HubSpot, Primary Health Networks, partner or channel sales, or selling into dental or allied health groups.
What you’ll sell
Heron is the operating layer for the modern clinic: operations intelligence that handles booking, reception, prescriptions, enrollments and more across every channel, all synced to the clinic’s PMS, so the team only handles what needs a human. See what Heron does, and what it’s done for clinics in our customer stories.
What we offer
We’re a small, focused team that cares about the quality of our work and the people we do it with. Here’s what you can expect:
- Competitive base salary plus commission, in an early-stage company with paying customers
- Laptop and remote work setup
- Fully remote, with regular time with the team in Auckland
- A big say in how Heron grows across Australia, and a direct line to the team building the product
Learn how we think and work
- About Heron: built with the people who run clinics
- Customer stories: real practices, in their own words
- Changelog: what we ship, release by release
- Security at Heron: how we handle patient data
- Blog: on patient communication and clinic operations
Heron is an equal opportunity employer. We do not discriminate based on race, colour, religion, gender identity or expression, sexual orientation, national origin, age, disability, or any other protected characteristic under applicable law.